Return & Warranty Policy
Returns
Returns are accepted only for items that arrive damaged, defective, or incorrect.
Please contact us within 14 days of delivery with your order number and clear photos of the issue.
Customers are responsible for return shipping costs unless the issue is caused by our error or a verified product defect.
We do not offer exchanges.
Normal wear and tear, accidental damage, misuse, water damage, and improper storage are not considered product defects.
30-Day Quality Warranty
If your item develops a verified quality issue within 30 days of delivery, please contact us for assistance.
Depending on the situation, we may provide a repair, replacement, or refund at our discretion.
For verified quality-related issues, we will cover any necessary repair or reshipment costs.
After 30 Days
For issues reported after 30 days, or for damage caused by wear, usage, accidents, or improper care, refunds are not available.
However, we offer repair services whenever possible. Customers are responsible for two-way shipping costs, and repair fees may apply depending on the extent of the damage.
How to Request Support
Please contact support@zorpeli.com with:
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Your order number
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A description of the issue
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Clear photos of the product
Once reviewed, we will provide further instructions.
Final Notes
We reserve the right to deny any return, warranty claim, or repair request that does not meet the conditions outlined above.
Contact Us
For any questions regarding returns or warranty coverage, please contact:
