FAQs
Where do you ship?
Currently, we ship within the United States only.
Where are your orders shipped from?
All orders are fulfilled and shipped from China.
How long does shipping take?
Orders are typically processed within 1–3 business days.
After shipment, standard delivery typically takes approximately 7–12 business days.
Expedited delivery typically takes approximately 5–7 business days.
How much does shipping cost?
We offer free standard shipping on orders over $69 USD.
Orders below $69 USD are charged a flat standard shipping fee of $9.99 USD.
Expedited shipping is available for a flat fee of $19.99 USD.
How can I track my order?
Once your order has been shipped, you will receive a tracking number by email.
Please allow 1–2 business days for the tracking status to become available.
Do you accept returns?
We accept returns for eligible products within 30 days of delivery.
Returned items must be new, unused, in their original condition and returned in the original packaging with all included parts and accessories.
Please contact us at support@zorpeli.com before sending an item back. Items returned without prior approval may not be accepted.
Customers are responsible for return shipping costs when returning an item because of a change of mind, personal preference or because the item is not as expected. If the return is caused by our error or a verified product defect, we will cover the necessary return or reshipment costs.
Do you offer exchanges?
No. We do not offer exchanges.
If your item arrives damaged, defective or incorrect, please contact us and we will help resolve the issue.
Do your products come with a warranty?
Yes. We provide a 30-day quality warranty for verified quality-related issues.
Depending on the situation, we may provide a repair, replacement or refund.
Please contact us if you experience a problem with your item.
What if my package is lost?
If your package has not arrived within 30 days after shipment, please contact us at support@zorpeli.com.
After investigating the shipment, we will arrange a replacement or provide a refund where appropriate.
How can I contact you?
For questions about an order, product or return, please contact:
We typically respond within 1–2 business days.
