FAQs
Where do you ship?
Currently, we ship within the United States only.
Where are your orders shipped from?
All orders are fulfilled and shipped from China.
How long does shipping take?
Orders are processed within 1-3 business days.
After shipment, delivery typically takes 10-20 business days.
How much does shipping cost?
We offer free shipping on orders over $150 USD.
Orders below $150 USD are charged a flat shipping fee of $18 USD.
How can I track my order?
Once your order has been shipped, you will receive a tracking number by email.
Please allow 1-2 business days for tracking updates to become available.
Do you accept returns?
Returns are accepted for items that arrive damaged, defective, or incorrect.
Please contact us within 14 days of delivery with your order number and photos of the issue.
Do you offer exchanges?
No. We do not offer exchanges.
If your item arrives damaged, defective, or incorrect, please contact us and we will help resolve the issue.
Do your products come with a warranty?
Yes.
We provide a 30-day warranty for verified quality-related issues.
Please contact us if you experience a problem with your item.
What if my package is lost?
If your package has not arrived within 30 days after shipment, please contact us at support@zorpeli.com.
We will investigate the issue and arrange a replacement or refund if necessary.
How can I contact you?
For any questions regarding your order or our products, please contact:
We typically respond within 1-2 business days.
